Refund policy

RETURNS & EXCHANGES POLICY — please read before purchasing. Except where required by law, Limsa Club does not offer cash refunds for change-of-mind or sizing returns. For these, we provide store credit (which does not expire) or an exchange. Cash refunds are issued only for items that are faulty, damaged, or incorrect. Final-sale items are not returnable. This statement is provided in accordance with applicable refund-disclosure laws.

Returns

Return window. We accept return requests within 14 days of delivery. To be eligible, items must be unworn, unwashed, with all original tags attached, and free of stains, makeup, perfume, alterations or any signs of wear. Eveningwear is inspected carefully; items returned outside these conditions cannot be accepted and will be returned to sender.

Store credit, not cash, for change-of-mind and sizing. For returns due to change of mind, fit, or sizing, we issue store credit (which does not expire) or an exchange — not a refund to your original payment method. As our thank-you, we add a +10% store-credit bonus, so a returned $400 dress becomes $440 to spend with us.

Cash refunds for our error only. If an item arrives faulty, damaged, or you received the wrong product, we refund you in full to your original payment method — including return shipping — after a quick verification. Please report such issues within 7 days of delivery, with photos, to info@limsa.club.

Return shipping. For change-of-mind and sizing returns, you arrange and pay for trackable return shipping, including any customs or handling fees. We are not liable for returns lost in transit. Return shipping is at your cost except (a) for faulty, damaged or incorrect items, or (b) for EU/UK consumers exercising the statutory cancellation right (see below).

Duties and taxes. For orders shipped Delivered Duty Unpaid (DDU), any import duties or taxes you paid directly to the carrier or customs authority were never received by us and cannot be refunded by Limsa Club; you may seek a duty refund directly from the customs authority where eligible. For orders shipped Delivered Duty Paid (DDP), the product price is refundable under this policy, but the import-duty component is non-refundable, as it covers customs charges that are not recoverable on a per-order basis. Sales tax, where collected, is refunded on refundable returns.

Final sale. Items purchased on sale or with a discount code, gift cards, and made-to-order pieces are final sale and are not eligible for return, exchange or store credit unless faulty. (This does not apply to EU/UK consumers exercising statutory rights — see below.)

Processing. We inspect returns within 2 business days of receipt. Approved store credit is issued immediately; eligible cash refunds post within 5–10 business days to your original payment method.

Exchanges

One complimentary size or colour exchange per order. Found yourself between sizes? We offer one exchange per order for a different size or colour of the same style, subject to availability. Request it within 14 days of delivery at info@limsa.club.

How it works. Once we receive and approve your original item, we issue store credit and place your exchange order. You arrange the return of the original item, and shipping and any duties on the replacement apply as normal, as an exchange is a new international shipment.

Out of stock? If your size or colour is unavailable, we issue store credit (with our +10% bonus) so you can choose another piece.

Before you order. Most exchanges are size-related. Our pieces have a relaxed cut — if you prefer a fitted look, please size down one. Check the size guide on each product page to save time and shipping.

EU & UK customers — your statutory cancellation right

If you are a consumer in the European Union or the United Kingdom, you have the right to cancel your order within 14 days of delivery without giving any reason, under Directive 2011/83/EU and the UK Consumer Contracts Regulations 2013. In this case we will refund all payments received, including the standard (least expensive) delivery cost, to your original payment method within 14 days of receiving the goods back. Our store-credit, exchange and final-sale terms above apply only where they do not limit these statutory rights; discounted items remain returnable for EU/UK consumers. Return shipping for change-of-mind cancellations is at your cost.

Contact

For any return or exchange request, email info@limsa.club with your order number to help us assist you faster.